Read the Privacy Policy of our Travels

Journey Travel & Tours, is committed to maintaining the privacy of personal information that you provide to us when using the Journey Travel & Tours web site. This Privacy Policy describes how we treat personal information received about you when you visit our website. We may make content or services from other web sites including our co-branded web sites available to you These other web sites are not subject to this Privacy Policy. We recommend that you review the privacy policy at each such web site to determine how that site protects your privacy.

1. Privacy Policy Promise

While information is the cornerstone of our ability to provide superior service, our most important asset is our clients’ trust. Keeping client information secure, and using it only as our clients would want us to, is a top priority for all of us at Journey Travel & Tours. Here then, is our promise to our individual customers:

• We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us.
• We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising our customers about our products, services and other opportunities, and to administer our business.
• We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Promise will be subject to our normal disciplinary process.
• We will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements, or are required by law.
• We will always maintain control over the confidentiality of our customer information. We may, however, share customer information with reputable companies when a customer has expressed an interest in their service or product. Please note that this Privacy Policy does not apply to these other companys use of customer information.
• Whenever we hire other organizations to provide support services, we will require them to conform to our privacy standards and to allow us to audit them for compliance.
• We will attempt to keep customer files complete, up-to-date, and accurate. We will tell our customers how and where to conveniently access their information (except when we’re prohibited by law) and how to notify us about errors which we will promptly correct.

2. Information We Collect

General:
When you register, and at other times, we may collect personally identifiable information from you that may include your name, address, telephone number, e-mail address, and facts about your computer. We do not, however, knowingly collect personal information from children under the age of thirteen. In addition, if a user is under 18, unless consent is obtained from your parent/guardian, you are not allowed to provide us with personal information.
Web Site Usage Information:
We automatically collect IP addresses and Web site usage information from you when you visit our Web site. This information helps us evaluate how our visitors and customers use and navigate our Web site on an aggregate basis, including the number and frequency of visitors and customers to each Web page, and the length of their visits.

3. How We Use Information Collected

We may use information in the following ways:
For the purposes for which you specifically provided the information. To send you e-mail notifications about our new or existing products and services, special offers, or to otherwise contact you. To enhance existing features or develop new features, products and services. To allow us to personalize the content and advertising that you and others see based on personal characteristics or preferences. We may combine the information that we collect from you on https://www.journeytours.com with information that you provide to us in connection with your use of our other products, services and web site. We may disclose and use personally identifiable information in special circumstances where it is necessary to enforce our Terms of Use (for example, when necessary to protect our intellectual property rights). We may also disclose or use your personal information when we, in good faith, believe that the law requires us to do so.

4.Cookies

We employ cookie technology to help visitors and customers move faster through our site. When you sign on to our Web site or take advantage of several key features, we may pass cookies to your computer. A cookie is a string of information that is sent by a Web site and stored on your hard drive or temporarily in your computer’s memory.

5.Security

The personally identifiable information we collect about you is stored in limited access servers. We will maintain safeguards to protect the security of these servers and your personally identifiable information.

6.Internet-based Transfers

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing website and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

7.Policy Modifications

We may change this Privacy Policy from time to time. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

Read the Terms and Conditions of our Travels

All correspondence(s) in respect of Tours / Travel Service bookings should be addressed to us

Payments:

For all the services contracted, certain advance payment should be made to hold the booking, on confirmed basis & the balance amount can be paid either before your departure from your country or upon arrival in INDIA but definitely before the commencement of the services. Management personnels hold the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service. Apart from above in some cases like Special Train Journeys, hotels or resorts bookings during the peak season (X-Mas, New Year), full payment is required to be sent in advance.

Mode of Payment:
Overseas advance payment can be made through Wire Transfer to our bank.

Extra charges applicable for:
Personal Expenses such as Laundry, telephone calls, tips, gratuity, porterage, laundry liquor etc. Additional sightseeing or extra usage of vehicle, other than mentioned in the itinerary. Cab usage after 8.30 PM will attract additional driver BATA and will need to pay directly to the driver. For any pick-up/drop services apart from the ones mentioned in the itinerary or your package email. For an extra entry or activity fee
For any special event organized by the hotel (only if you wish to attend) Christmas Eve and New Year Eve Gala dinner charges will be applicable (in case if it is mandatory at the hotel) Amendment to the reservation in terms of date change or change in the group size can be done 10 days prior to the date of travel at an additional cost to be advised.

Tour Booking Policy:
50% of the tour package is required at the time of booking 50% on date of Journey (Before commencing the travel package) Tour confirmation only on receipt of full payment.

Tariff General Terms:

1. Starting & closing, km/hrs will be calculated from our garage to garage.
2. More than the usage of 7hrs & 12hrs are considered respectively 10hrs & 15hrs rate.
3. Rates are inclusive of fuel and driver only.
4. Toll fee, Parking fee, Entry fee are additional from the mentioned tariff.
5. Drive batta is calculated on a calendar day basis.
7. Rates may change based on diesel/petrol price change.
8. In case of cancellation after the vehicle starts from our garage or no-show from the customer. A cancellation fee will be charged.
9. Mentioned vehicle models and facilities are subject to availability.
10. 50% of the advance is payable while booking the vehicle.

Cancellation and Refunds

Payment Terms:

1. After confirmation of any Package request: 25% of tour package cost required immediately to book all the respective services.
2. 15 Days prior to arrival date: 50% of tour package cost required.
3. 07 Days prior to arrival date: 100% of tour package cost required.
4. All payments must be notified by an e-mail format only with attached transaction details.
5. Payment terms are subject to change at the time of booking as per Hotel Policy and High Season.
6. We will not entertain any credit facility.

Cancellation Policy:

All cancellations must be made in e-mail format only. Any cancellation at 45 Days prior to arrival date – No charge Any cancellation between 45 Days – 30 Days prior to arrival date: 25% of tour fare charge Any cancellation between 30 Days – 15 Days prior to arrival date: 50% of tour fare charge Any cancellation between 15 Days – 10 Days prior to arrival date: 75% of tour fare charge Any cancellation less than 10 Days: 100% of tour fare charge. Once the package is booked & confirmed North Sikkim part is Non Cancelable or Non Refundable.

Refunds (if applicable)

If your refund are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us . Sale Services (if applicable) Only regular priced Services may be refunded, unfortunately sale Services cannot be refunded.

Read the Shpping and Delivery of our Travels

You acknowledge and agree that the Services are intended to be used for the shipment of Sporting Goods and not for other items. You further acknowledge that Luggage Free, and its third-party shipping companies, as well as applicable laws prohibit the shipment of certain goods, as follows (collectively, the “Prohibited Items”):